HOW CAN I CHECK IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?
Once your order has been received you will receive a confirmation email sent to the address associated with your order.
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PAYMENTS & ORDERS
WHERE CAN I FIND MY ORDER NUMBER?
To find your order number (on desktop):
WHAT PAYMENT OPTIONS DO YOU OFFER?
We accept the following payment methods
UNSUCCESSFUL PAYMENT, WHAT CAN I DO?
If your credit card payment is unsuccessful, please contact your bank. Alternatively, you can also checkout with PayPal.
DO YOU RESTOCK SOLD OUT ITEMS?
While we typically don’t restock sold-out items, if we do on rare occasions, our newsletter subscribers will be the first to know.
CAN I PLACE AN ORDER WITHOUT AN ACCOUNT?
Absolutely! You can place an order with us without needing an account.
WHAT IS YOUR REFUND POLICY?
Please provide clear photos showing the product, labels, and any damage for our review. Customers are responsible for returning the items within 14 days of delivery.
HOW CAN I CANCEL MY ORDER?
2EROS (operating under The Lifestyle Co PTY LTD) must be informed of any cancellation requests before dispatch. Please email us at [email protected]
IS MY ORDER SUBJECT TO ADDITIONAL CUSTOM TAXES, V.A.T, OR IMPORT DUTIES?
All orders may be subject to VAT, tax, or duties imposed by your country's customs. Please keep this in mind when placing your order. International customers are responsible for any additional taxes or duties that may apply.
I HAVE RECEIVED AN INCORRECT ITEM, WHAT SHOULD I DO?
If you receive an incorrect item, please email us at [email protected] If you need your items urgently, we recommend placing a new order, and we will issue a refund once we receive the returned item.