Australian customers are supplied with a Returns Label upon approval. 
For international customers, all cost of returns is the customer's responsibility.

Australian customers are supplied with a Returns Label upon approval.&#xA0;For international customers, all cost of returns is the customer&apos;s responsibility.&#xA0;Liability of the order is also given to the returner during the return process. SUPAWEAR (operating under The Lifestyle Co PTY LTD) holds no responsibility if an item is lost during transit. <div data-block="true" data-editor="eec32" data-offset-key="4ri1c-0-0"><div data-offset-key="4ri1c-0-0">Please apply for a return request here:&#xA0;</div></div><div data-block="true" data-editor="eec32" data-offset-key="51b1m-0-0"><a href="https://supawear.returnscenter.com/" id="isPasted">https://supawear.returnscenter.com/</a> </div><div data-block="true" data-editor="eec32" data-offset-key="a2n8j-0-0"><div data-offset-key="a2n8j-0-0">Please note that all returned merchandising must;</div></div><div data-block="true" data-editor="eec32" data-offset-key="dnbbt-0-0"><div data-offset-key="dnbbt-0-0">&#x2705; Be in new and unused condition</div></div><div data-block="true" data-editor="eec32" data-offset-key="7lehq-0-0"><div data-offset-key="7lehq-0-0">&#x2705; Be in original packaging</div></div><div data-block="true" data-editor="eec32" data-offset-key="1s871-0-0"><div data-offset-key="1s871-0-0">&#x2705; All tags and labels must be attached to the garment</div></div><div data-block="true" data-editor="eec32" data-offset-key="88rb7-0-0"><div data-offset-key="88rb7-0-0"> </div></div><div data-block="true" data-editor="eec32" data-offset-key="5vph-0-0"><div data-offset-key="5vph-0-0">For hygiene reasons, we cannot accept returns of swimwear and underwear that have been worn.&#xA0; Additionally, all MYSTERY BOXES are final sale and not eligible for return.&#xA0;</div></div>

HOW CAN I RETURN AN ORDER?

We currently do not facilitate exchanges for returns. Instead, we issue a refund to the original payment method, and you can place a new order for the desired item.

We currently do not facilitate exchanges for returns. Instead, we issue a refund to the original payment method, and you can place a new order for the desired item.This method allows you to quickly purchase the correct size and receive it faster, as it avoids the wait for the return to arrive at our office before processing an exchange.It also minimizes the chance of errors, since exchanges involve manual handling. Please note:<ul><li style="font-size: 16px;">We refund only the cost of the item, excluding shipping fees.</li><li style="font-size: 16px;">Allow up to 21 business days for SUPAWEAR (operating under The Lifestyle Co PTY LTD) to receive your return.</li><li style="font-size: 16px;">Returns are accepted if the product is unworn, unwashed, and in its original condition, including packaging and tags.</li></ul> Please provide your tracking number so we can assist you in tracking your parcel.

CAN I EXCHANGE MY ORDER AFTER I HAVE RECEIVED IT?

If you are not fully satisfied with your order, we will gladly accept a return for a refund within 45 days of delivery. Please note that refunds are only made on the returned item excluding delivery.

If you are not fully satisfied with your order, we will gladly accept a return for a refund within 45 days of delivery. Please note that refunds are only made on the returned item excluding delivery.<ul><li style="font-size: 16px;">All returned merchandise must be in new, unused, unworn and in original packaging with all tags attached. By law and hygiene reasons we are not able to accept returns of worn swimwear and underwear.</li><li style="font-size: 16px;">Refunds will be processed in their original form of payment or through store credit depending on your refund preference.&#xA0;</li><li style="font-size: 16px;">Australian customers are supplied with a Returns Label upon approval. Liability of the order is also given to the returner during the return process. SUPAWEAR (operating under The Lifestyle Co PTY LTD) holds no responsibility if an item is lost during transit. </li><li style="font-size: 16px;">For international customers, all cost of returns is the customer&apos;s responsibility. </li></ul>We do not provide Returns Labels for orders outside of Australia. Please allow up to 7 days for your credit card company to process your credit. We are not responsible for any open balances, overdraft fees, services charges, or interest charges resulting from the timing of charges and/or credits to your account.&#xA0; <section><article>Will I receive a return label for my purchase if I live outside of Australia?Unfortunately, return labels are not provided for customers outside of Australia. Why aren&apos;t return labels provided for customers outside of Australia?Providing return labels for international customers can be expensive and complicated due to differing customs and shipping regulations. Therefore, we are currently unable to offer return labels for customers outside of Australia.&#xA0; What should I do if I need to return my purchase from outside of Australia?If you need to return your purchase, please reach out to our customer service team for assistance. They will walk you through the return process and provide any information you need to facilitate your return.&#xA0; Will I be responsible for shipping costs if I need to return my purchase from outside of Australia?Yes, customers outside of Australia are responsible for the shipping costs when returning their purchases.&#xA0; How long does it take to process a return for customers outside of Australia?<div data-message-author-role="assistant" data-message-id="52c3ed18-10d2-4913-929c-f5c7b8d8aea5" data-message-model-slug="gpt-4o-mini" dir="auto">Processing times for returns from outside Australia can vary based on the shipping method and customs regulations in your country. However, we will make every effort to process your refund promptly once we receive your return.</div> If you have any further questions or concerns, please do not hesitate to contact our customer service team for assistance at&#xA0;support@supawear.com</article></section>

RETURN POLICY

Refunds will be processed only after the goods have been returned and received by us.

<div id="isPasted">SUPAWEAR (operating under The Lifestyle Co) is happy to issue a refund for your order if you&apos;re unsatisfied with your product, provided it is unworn, unwashed, and in its original packaging.Please keep in mind:<ul><li style="font-size: 16px;">For hygiene reasons, we cannot accept returns on underwear.</li><li style="font-size: 16px;">All refunds exclude shipping costs.</li><li style="font-size: 16px;">Refunds will be processed only after the goods have been returned and received by us.</li><li style="font-size: 16px;">You can choose to receive the refund to your original payment method or as store credit if you have an account with us.</li><li style="font-size: 16px;">If your payment method has been cancelled or disabled before the refund is processed, we will issue credit to your SUPAWEAR account only.</li></ul>To return your order, please use the link below:<ul><li style="font-size: 16px;"><a href="https://supawear.com/pages/returns-exchange">SUPAWEAR Returns</a></li></ul>Make sure to fill out the return form or at least include your order number and the items you are returning. Failure to do so may delay processing your refund until you contact us.Please note:<ul><li style="font-size: 16px;">It typically takes 3-5 business days for debit/credit card and PayPal transactions to complete.</li><li style="font-size: 16px;">We are not responsible for any parcels that are rejected upon delivery.</li><li style="font-size: 16px;">Refunds will only be issued for successfully returned orders. Rejected orders cannot be tracked and may take a long time to return. Since returns are consolidated and sent back as non-priority, they may take longer to reach DHL&#x2019;s Sydney Distribution Centre.</li><li style="font-size: 16px;">Similarly, orders that are not delivered successfully will be processed for return by your local post and sent back to them, not directly to us, which may also take considerable time.</li><li style="font-size: 16px;">According to DHL, some undelivered parcels may not be returnable to Australia and could be discarded.</li></ul>Important reminder:If your parcel is rejected upon delivery due to additional payments or if you did not receive a notification from the courier resulting in unsuccessful delivery, we need to receive and verify the returned parcel before processing any refund.</div>

WHAT IS YOUR REFUND PROCESS?

We do not offer exchanges or refunds for products purchased from other retailers. We recommend checking the retailer's exchange and return policy and reaching out to them for further assistance.

<div id="isPasted">We do not offer exchanges or refunds for products purchased from other retailers. We recommend checking the retailer&apos;s exchange and return policy and reaching out to them for further assistance.</div>

I WANT TO RETURN AN ITEM I PURCHASED FROM A RETAILER

Can’t Find the Answers You’re Looking For?
Our team is here to help. Reach out and we’ll get back to you ASAP. 
Let’s sort it out together!

RETURNS & REFUNDS

HOW CAN I RETURN AN ORDER?

CAN I EXCHANGE MY ORDER AFTER I HAVE RECEIVED IT?

RETURN POLICY

WHAT IS YOUR REFUND PROCESS?

I WANT TO RETURN AN ITEM I PURCHASED FROM A RETAILER